Frequently Asked Questions

How do I select items to purchase?

As you browse through the Septal wholesale Online Store, click on the “Add to Basket‘ button beneath the items that you wish to purchase.

How do I know what is in my shopping cart?

When browsing through Septal Wholesale, simply look to the right-side of the screen and Click The Shopping Cart Icon to see which items you have in your shopping cart Use the ”X” to remove the items from the shopping cart.

How do I remove an item from my shopping cart?

Click the “X” and click “Update Basket” to remove that item from your cart. You may also change the quantity of items to “0” (zero) to remove the item from your shopping cart.

How do I modify the quantity of a product in my shopping cart?

Click on Shopping Cart Icon -> ”View Basket” and to see an itemized list of the products in your shopping cart. Change the quantity of the item and click “Update Basket” to update the contents of your shopping cart.

How do I empty out my shopping cart?

To remove items from your shopping cart click on “Cart Icon”-> Click the “X”  for each item that you would like to remove from your shopping cart and then click on “Update Basket”.

How do I pay for my merchandise?

We accept Visa, Mastercard, American Express,Discover and PAYPAL for online orders, subject to proper authorization. If you wish to pay by another method, simply submit your request via email without any payment information to: [email protected], and we will contact you to make arrangements for payment.

Is it safe to give you my credit card number to Septal Wholesale?

Yes, read about Septal Wholesale web site security here. However, if you are still uncomfortable providing your credit card information over Septal Wholesale no problem. Simply Check out with PayPal. Read why PayPal is Secure here

How do I know that Septal Wholesale has received my order?

Our ordering system will automatically send you an email confirming that your order was successfully submitted. Please make certain that the email address you provide is correct. Upon processing, we will send you an additional email message confirming your order with applicable taxes and shipping charges calculated, and a shipping order number for your records.

What is Septal Wholesale’s return policy and who do I contact regarding returns?

If for some reason you need to return an item to Septal Wholesale please tell us the details of your particular situation to:

Hotline: +44 20 3051 2810 | WhatsApp: +44 7956 468 183  | Email: [email protected]

For our complete Returns and Cancellations Policy, click here.

How much is standard shipping costs? And is there a minimum order value?

There is no minimum order value. We charge a flat rate for shipping (UK Free Shipping)where all items are tracked and insured regardless of the size and weight of the item. All our shipping and handeling quetion can be found here

 

I'm trying to register a new account or check out and my country is not listed. Why?

If your country is not listed in the drop-down, you reside in a country that is possibly under embargo and we cannot register accounts or ship to parties residing in countries embargoed.  Please contact us using the information below.

In addition, you may not see your country listed when you’re attempting to change your billing address from one country to another. If so, please contact us for assistance and we’ll gladly help you update your information.

For further information, please contact our customer support staff toll-free at

Hotline: +44 20 3051 2810 | WhatsApp: +44 7956 468 183  | Email: [email protected]

I'm trying to check out and Im getting a message ‘’Unfortunately, we do not deliver to to your country’’. Why?

It means you reside in a country that is possibly under embargo and we cannot ship to parties residing in countries embargoed.  Please contact us using the information below and will arrange the shipping.

In addition, you may not see your country listed when you’re attempting to change your billing address from one country to another. If so, please contact us for assistance and we’ll gladly help you update your information.

For further information, please contact our customer support staff toll-free at

Hotline: +44 20 3051 2810 | WhatsApp: +44 7956 468 183  | Email: [email protected]

How Can I Track My Order?

Since every product is made when you order it, we’ll make and ship your order within 3 business days after you’ve placed it.Once your order has shipped, you can track your order through:

  1. The shipping confirmation email we send you with tracking info
  2. Track Order using the button below (To Track Your Order You Need ”Order ID” and The Billing Email).

All our shipping and handeling quetion can be found here

What if I Received Damaged Products ?

If you received your items damaged in transit please contact us as soon as possible and let us know. Then, we will advise you the next steps. Your goods may be eligible for replacement or refund

”Damaged items must be returned to us for inspection”